Refund policy

4. Refund policy:

a. Returns & Exchanges.

i. All our products are carefully inspected before they are shipped. We do not offer refunds if the item(s) arrive(s) without damage, nor do we offer refunds for items that have been used in any way.

ii. We will replace or refund products damaged during shipment if photographic proof of damage is submitted to us at ondowningavenue@gmail.com within seven (7) days of delivery.

iii. We offer free replacements for any incorrect items received or items that are defective or damaged. To be eligible for a free replacement, you must notify us of the incorrect, defective, or damaged item within seven (7) days of delivery by sending us an e-mail at ondowningavenue@gmail.com and we will send you instructions to complete your exchange. We require photographic evidence that you received the incorrect item or that it is defective.

iv. Additional items ineligible for refund:

      1. Sale Items (including items purchased with a Discount Code). 
      2. Customized Items. 
      3. Items marked “Non-returnable” on the product page. 
      4. Gift Cards. 
      5. Lost or stolen items.
      6. Any item that has been used or is not in its original condition, is damaged or missing parts for reasons not due to our errors.


vi. To complete your replacement, we require a receipt or proof of purchase.

b. Refunds.

i. Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


ii. If the return is approved, then your refund will be processed, less the return shipping fees, and a credit will automatically be applied to your original method of payment, within five-to-ten (5-10) business days. Please see our Return Process below.


iii. Late or missing refunds.

      1. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 
        Next contact your bank. There is often some processing time before a refund is posted. 
      2. If you’ve completed the steps in step one above and you still have not received your refund yet, please contact us at ondowningavenue@gmail.com and we will personally assist you.

 c. Return Process.

i. We do not accept returns for items without damage, nor do we offer refunds for items that have been used in any way.

ii. We reserve the right to modify our Returns & Exchanges policies at any time.